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LYXON Support

PLAYER
SUPPORT

Private question-and-answer support tied to your existing Website account.

Private support

Your support tickets.

Only you and authorized LYXON support staff can read your tickets. A separate support registration is not required.

Support never asks for your Website or game password.
Never send passwords, session tokens, game tickets, one-time codes, private keys, or full payment credentials in a ticket.

Choose the right route

Fast support categories.

One issue per ticket. Pick the closest category and include only safe details.

Account

Website account

Login, e-mail confirmation, password recovery, suspicious access.

Game account

PRIMARY game account

Creation, safe retry state, roster visibility and character limits.

Wallet

Coins and premium

LYXON Coin balance, premium display, transfer history and receipts.

Launcher

Install and PLAY

Client verification, update state, connection errors and safe error text.

Bug

Bug report

Expected result, actual result, steps, product and server.

Rules

Abuse or trade issue

Forum behavior, trading disputes and suspected rule violations.

Sign-in required

Use your existing Website account.

Your support history is linked to the same protected session as your personal cabinet.

Sign in

Before you submit

Help us solve it faster.

Choose the closest category, state what happened, and include safe steps that reproduce the issue. Do not combine unrelated problems in one ticket.

Future feature

AI-assisted drafts are disabled.

Support is handled by people. A future assistant may prepare a redacted draft for staff review, but it will never send replies or change an account on its own.

01
Account accessWebsite session, recovery, and security

Use official PlayLYXON pages for account access. Support never asks for your Website password, game password, session cookie, or recovery code.

02
Launcher and gamesInstallation, updates, connections, and game accounts

Include the selected product, environment, exact safe error text, and the step where the issue occurred. Do not attach client files or credentials.

03
Bug reportsExpected result, actual result, and reproduction steps

Do not publish economy exploits or security vulnerabilities on the public forum. Use a private ticket and omit destructive reproduction details until staff responds.

04
Community rulesFair, safe, and respectful participation

Treat players and staff with respect, protect private information, play fairly, and report harmful behavior through verified LYXON channels.

Rules

Clear boundaries before problems happen.

These public rules are short by design. Detailed enforcement remains staff-reviewed through private tickets.

01

Forum conduct

Respect players and staff. No harassment, impersonation, spam, private data, credential sharing or exploit instructions.

02

Trading

Use the trading lane inside the correct server branch. Do not mix servers, sell accounts, or request passwords.

03

Game fairness

Report bugs privately. Do not abuse duplication, economy, automation, login or market defects.

04

Support safety

Support can ask for safe error text and timestamps. Support never needs your Website or game password.